Frequently Asked Questions

+ I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-888-505-6881 +44-808-175-3830 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

+ How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-888-505-6881 +44-808-175-3830, or speak to one of our representatives about it via Live Chat.

+ I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

+ I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-888-505-6881 +44-808-175-3830 as well as by using the email form or the Live Chat feature on the website.

+ My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-888-505-6881 +44-808-175-3830 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

+ Can others see my personal information?

No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +1-888-505-6881 +44-808-175-3830 or send us an email at [email protected].